Amanita Design forum

Machinarium => Machinarium Android Version => Topic started by: conschneider on March 19, 2013, 02:04:48 pm



Title: Android version bought yesterday - licence failure RESOLVED
Post by: conschneider on March 19, 2013, 02:04:48 pm
Hi Guys,

I bought the game on Google Play yesterday and I have a licence problem on my Samsung Galaxy Tab 10.1
The game starts and fails with the licence check.
All I can do is ready the licence error and quit again.
??? :P

What to do?

Cheers
Constantin


Title: Re: Android version bought yesterday - licence failure
Post by: Alex on March 19, 2013, 03:06:13 pm

No personal experience with your "license failure" problem, but I looked around and found this (http://support.sprint.com/support/article/Troubleshoot_issues_related_to_apps_on_your_Samsung_Galaxy_Tab_2_101/58e3991a-474e-4565-80e7-7307859aca88).
If that doesn't help contact Google Play support (http://support.google.com/googleplay/?hl=en) directly and ask them what's going on.



Title: Re: Android version bought yesterday - licence failure
Post by: conschneider on March 19, 2013, 06:54:47 pm
Ah C***, it is always the others ey ;).
Have you ever tried reaching Google Support? It is impossible.

You as the provider can do absolute nothing?
 :'(




Title: Re: Android version bought yesterday - licence failure
Post by: Alex on March 19, 2013, 07:07:02 pm
Quote from: conschneider
You as the provider can do absolute nothing?
 :'(

The "providers" started this forum but it's now maintained by fans.  ;)   If you wish you can try contacting Amanita Design support via the About (http://amanita-design.net/about.html) link above.  Though i doubt that a Google Play issue would be something they would be able to help you with it's still worth a try.  

Good luck!




Title: Re: Android version bought yesterday - licence failure
Post by: conschneider on March 20, 2013, 02:56:52 pm
Ah understood. Well in this case, double thanks ;).

Anyways I tried deleting the cache, but that did not do it.
But: Google refunded, I bought it again, this time with my S3 phone.
Installed on my S3, that worked, afterwards installed it on my 10.1 Galaxy Tab, that worked too. Hooray!

Thanks for the help. And great game by the way :D