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November 19, 2017, 06:02:30 am

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Author Topic: Can't login in Google Play [Android 5.0.x issue]  (Read 13548 times)
zuxx
little robot
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Posts: 2


« on: January 26, 2015, 11:15:16 am »

I just bought the game. After installing it, i clicked on the google play logo in the game and tried to login into google play. The login process started but i was not able to login and recieved the error in the image.


Moderator comment: I embedded your image as our forum has limited storage for attachments. ~A
« Last Edit: February 07, 2015, 06:45:25 pm by Alex » Logged
Alex
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Posts: 1441



« Reply #1 on: January 27, 2015, 12:32:39 am »


I'm no expert on Android foibles but the standard advice we give when someone that just installed the game has start-up problems is to have them delete then re-install the App.

Please be sure to update your topic if that suggestion works to solve your problem.

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zuxx
little robot
*
Posts: 2


« Reply #2 on: January 27, 2015, 09:55:06 am »

I've reinstalled. Same behavior.

Thanks for the reply.
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tetromino
little robot
*
Posts: 3


« Reply #3 on: February 03, 2015, 04:52:39 am »

Same issue here, reinstalling Machinarium from Play Store didn't help.

Logcat shows the following:

Code:
E/Volley  (18845): [5774] a.a: Unexpected response code 403 for https://www.googleapis.com/games/v1/players/105963842337774641956?language=en_US
E/SignInIntentService(18845): Access Not Configured. The API (Google Play Game Services API) is not enabled for your project. Please use the Google Developers Console to update your configuration.
E/SignInIntentService(18845): com.google.android.gms.games.h.c.a
E/SignInIntentService(18845): at com.google.android.gms.games.h.b.a(SourceFile:153)
E/SignInIntentService(18845): at com.google.android.gms.games.a.bj.d(SourceFile:1682)
E/SignInIntentService(18845): at com.google.android.gms.games.a.bj.b(SourceFile:608)
E/SignInIntentService(18845): at com.google.android.gms.games.a.bj.b(SourceFile:585)
E/SignInIntentService(18845): at com.google.android.gms.games.a.t.d(SourceFile:822)
E/SignInIntentService(18845): at com.google.android.gms.games.service.w.b(SourceFile:349)
E/SignInIntentService(18845): at com.google.android.gms.games.service.s.a(SourceFile:47)
E/SignInIntentService(18845): at com.google.android.gms.games.service.GamesSignInIntentService.onHandleIntent(SourceFile:501)
E/SignInIntentService(18845): at android.app.IntentService$ServiceHandler.handleMessage(IntentService.java:65)
E/SignInIntentService(18845): at android.os.Handler.dispatchMessage(Handler.java:102)
E/SignInIntentService(18845): at android.os.Looper.loop(Looper.java:135)
E/SignInIntentService(18845): at android.os.HandlerThread.run(HandlerThread.java:61)
E/LoadSelfFragment(16402): Unable to sign in - application does not have a registered client ID
W/SignInActivity(16402): onSignInFailed()...
W/SignInActivity(16402): ==> Returning non-OK result: 10004

This is on Android 5.0.2, Google Play Services 6.5.99, Google Play Games 2.2.09.

If Amanita devs need help diagnosing the issue, feel free to contact me - I am a software developer, and I know how to use adb shell.
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Alex
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Posts: 1441



« Reply #4 on: February 03, 2015, 03:20:03 pm »


Thanks for your input and offer to assist, tetromino.  You can contact Amanita Design support directly using the form you'll find in the About tab above.  Please include the link to this thread in your message so A.D. support can directly respond here if they deem it necessary.
 
http://forum.amanita-design.net/index.php?topic=4942.msg14975#msg14975

Cheers,
Alex
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tetromino
little robot
*
Posts: 3


« Reply #5 on: February 03, 2015, 04:03:28 pm »

Thanks for pointing me to the support form; I've sent the message.
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misio
little robot
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Posts: 2


« Reply #6 on: February 06, 2015, 10:48:44 am »

It looks like Android 5.0.x issue.

I've had version 4.4 installed and everything was ok, and yesterday I've upgraded to 5.0 and now I have the same problem with Google Play.
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Alex
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Posts: 1441



« Reply #7 on: February 07, 2015, 06:44:40 pm »

Thank you for the info misio!
This thread has been duly stickied.     Smiley

Update:
Lollipop 5.0 roll out has had other problems as well... http://www.androidcentral.com/android-50-lollipop-bugs-got-you-down-heres-how-you-might-be-able-fix-them (I have sent info re: update glitch to Amanita support)

Update 2:
I heard back from Amanita support.  "there was a problem with Android 5.0.0 which is now fixed - you just need to update the system to 5.0.1 or newer."

« Last Edit: February 11, 2015, 07:53:50 am by Alex » Logged
misio
little robot
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Posts: 2


« Reply #8 on: February 11, 2015, 10:06:37 am »

Hmm, I've checked on Android 5.0.2 and it still does not work Sad
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Alex
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Posts: 1441



« Reply #9 on: February 11, 2015, 07:09:36 pm »

Quote
Android 5.0.2 and it still does not work

Bummer!
Will you be upgrading to 5.1?  perhaps the problem will resolve itself then...  Huh

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tetromino
little robot
*
Posts: 3


« Reply #10 on: April 23, 2015, 07:28:43 pm »

Bummer!
Will you be upgrading to 5.1?  perhaps the problem will resolve itself then...  Huh

Doesn't help. I've updated to Android 5.1.1, and Machinarium's google play login is still broken with the same error dialog Sad
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