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December 11, 2017, 01:30:06 am

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Author Topic: Problem downloading  (Read 1273 times)
ashi
little robot
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Posts: 2


« on: November 29, 2016, 10:27:22 am »

Hi,
I bought Machinarium a while ago from iTunes for $4.99. I never got around to playing it much so I deleted the game. Recently I bought Botanicula and enjoyed playing it (till I got stuck on part 8 - an issue I've raised in the Botanicula section) therefore I decided to give Machinarium a try again. But when I try to download it again from iTunes I find that need to buy it again as well!! Why is that the case? I have been through my purchase history on iTunes and I can see that I bought it on 12/15/12. The first version of the current game is dated 8/26/2011 therefore logically I should be able to download all future versions of this game.

Please do address my problem and let me know how to redownload the game without having to pay twice for it. Would also appreciate it if you would address the bug in Botanicula which has me stuck at part 8.

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Alex
Global Moderator

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Posts: 1448



« Reply #1 on: November 29, 2016, 07:11:35 pm »


Contact iTunes support.
https://support.apple.com/itunes

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Lamkin
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Posts: 712



« Reply #2 on: November 30, 2016, 04:01:20 am »

Also, you could try signing out from the App Store, then restarting the device and signing back in.

To sign out, go to the Features tab in the App Store, then scroll down and click on your Apple ID. Choose Sign Out when prompted, then restart your device and sign back in.

And if you're not sure how to restart your device, here is a link with the steps and an image: https://support.apple.com/en-us/HT201559
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