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Author Topic: Prepurchased and still got no game  (Read 12362 times)
queltos
little robot
*
Posts: 5


« on: October 21, 2009, 10:57:10 pm »

Hi there

I'm a bit pissed right now since I prepurchased Machinarium weeks ago and still got no email with a download link. I wrote two emails to orders@fastspring.com but got no answer. Maybe.. or hopefully some mailserver trashed the mails. I payed for the game (and of course to support you) and I would love to play it some time soon. Please tell me what to do next.
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popsUlfr
Global Moderator
black cap brotherhood boss
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Gender: Male
Posts: 270


Houndeye


« Reply #1 on: October 21, 2009, 10:59:32 pm »

Send a Mail to contact -at- amanitadesign.com with you problem and Jakub should get back to you (if he's not too busy)!

EDIT:Did you get a confirmation of your order?
« Last Edit: October 21, 2009, 11:03:52 pm by popsUlfr » Logged
queltos
little robot
*
Posts: 5


« Reply #2 on: October 21, 2009, 11:30:34 pm »

EDIT:Did you get a confirmation of your order?
Not from fastspring/amanita/.., only from paypal.

I will do as you said (tomorrow), thanks for your fast response.
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popsUlfr
Global Moderator
black cap brotherhood boss
*****
Gender: Male
Posts: 270


Houndeye


« Reply #3 on: October 22, 2009, 09:10:00 am »

EDIT:Did you get a confirmation of your order?
Not from fastspring/amanita/.., only from paypal.

I will do as you said (tomorrow), thanks for your fast response.

There's a problem if you didn't become shortly after your purchase a receipt and your preorder pack.
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queltos
little robot
*
Posts: 5


« Reply #4 on: October 22, 2009, 11:41:53 pm »

Sorry.. I just remembered, that I got at least some confirmation page or something with a link to the songs and pictures (since I've been using one of them as wallpaper on my destop Smiley )
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queltos
little robot
*
Posts: 5


« Reply #5 on: October 23, 2009, 01:22:40 pm »

Got the game now. Obviously I entered the wrong email address (.com instead of .org)  Roll Eyes . Thx a lot for your support.
« Last Edit: October 23, 2009, 01:59:18 pm by queltos » Logged
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