Official Mamba Games Retail Machinarium Thread

[KYO]

Read through this thread and you'll find all the email addresses that will connect you to someone at Mamba staff that can help you.

BTW, why didn't you just purchase the game from http://www.snowball.ru/machinarium/ which is based inside Russia rather than Mamba which is in the U.K.?

Thanks.
Snowball does not distribute collector's edition.

KYO, наберитесь терпения ) мой Махинариум пришел в Челябинск через 1,5 месяца... 

Так у меня уже два с половиной прошло.

[braithwa]

Hello Jason Codd,

I have purchased the DVD in store in Australia.  I was delighted to find Linux mentioned on the front cover, and so parted with my money.  HOWEVER it does not appear to work on Linux, contrary to the claims on the front cover of the disk, so I am unhappy about this.  I would be happy to download from your website, and use that as from all accounts, that does work on Linux. However, I wish to do this without re-purchasing.  You will appreciate that I have already purchased.  I would appreciate correspondence, or an email address so that I may correspond regarding this soon. 

[Alex]

Try using this link to send your complaint to Mamba:
http://www.mamba-games.co.uk/contact-us-i-7.html

2012 UPDATE:  Mamba's Customer Support email has apparently changed from the one shown above.
The new one is:  support@lm-global.net

[Alex]

Quoting from a post on Amanita Design's Facebook page: https://www.facebook.com/Amanita.Design/posts/594423003916705

"I've just read this sad article about UK publisher Lace Mamba and must say that we have the exact same experience. Lace Mamba released boxed version of Machinarium and since then they don't pay and communicate. And not only with us but probably with every game developer who signed the deal with them (Daedalic, Colibri Games, CBE and others). Please don't buy anything from this company!"

[Alex]

February 11th, 2013
"A very solemn letter by Jakub Dvorsky, Managing Director of Amanita Design, has just been sent to the desks of every journalist in the industry. According to his statements, a recent involvement with Mamba Games Ltd has turned sour. Instead of summarizing everything Mr. Dvorsky has to say, we have included his letter in its entirety."

here's the Amanita Design faceook post on this matter: https://www.facebook.com/Amanita.Design/posts/565993710080526


Update: This story keeps getting worse!  See the comment posted by Faraz Ahmed on 14 Feb 2013 to this story.