Here is a list(with my personal details edited out) of the emails i've been sending mamba games, this first was on the 6th of July, i've not had one reply!:
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ATTN: Petro Vanezzia: No PC version on my paid for retail collectors edition pack!
From: [*****************************]
Sent: 22 July 2010 10:06:57
To: machinariumCustomerSupport mamba-games (
machinarium@mamba-games.com)
Hello Petro please find below the three previous emails i've sent about this, the first back on the 6th of July and still no response from anyone. My '28 day return' policy for the high street store GAME has expired(as you can tell from the date of my purchase of this game given on the receipt details in my first email).
I'm getting tempted to simply come over(as you are based in London):
Mamba Games
Office 404
4th Floor
Albany House
324/326 Regent Street
London
W1B 3HH
UK
And demand what i paid for - if i don't hear back from you soon please expect a personal visit, as i also live in London(see my postal address in my first email).
I've also joined the forums at the machinarium website(user zak gordon) and will start to post my situation there if it will help the process at all.
I hope to hear something, from somebody at Mamba games soon. Just to make it clear - i'm after the PC version of the game(i only got a Mac one in my Collectors Edition(which i can't run).
yours sincerely,
Zak Gordon
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From: [*****************************]
To:
machinarium@mamba-games.comSubject: FW: No PC version on my paid for retail collectors edition pack!
Date: Mon, 19 Jul 2010 10:08:53 +0100
Just to remind you i'm still waiting to hear back from you. I can't now return my game to the GAME store as the 28 day return policy has expired, and i still have the MAC only version, even though i paid for the PC DVD version. I'll post on the Machinarium forums as that seems to get some response.
I live in London, and i think you are based in London also, so this is really easy to sort out in terms of postage. Please give me some kind of response asap,
yours sincerely,
Zak.
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From: [***************************]
To:
machinarium@mamba-games.comSubject: FW: No PC version on my paid for retail collectors edition pack!
Date: Mon, 12 Jul 2010 09:59:09 +0100
Just to remind you i'm still waiting to hear back about this
Zak
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From: [***************************]
To:
machinarium@mamba-games.comSubject: No PC version on my paid for retail collectors edition pack!
Date: Tue, 6 Jul 2010 13:12:15 +0100
In relation to this post on the Machinarium forums that i read:
"Hi All,
Please forward all required information to the following email address:
machinarium@mamba-games.comPlease include:
Proof of Purchase (or order number for your vendor)
Address to where the disc is to be delivered to,
We will then update you shortly when to expect the MAC version on disc.
Regards.
Jason"
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I'm a uk customer who bought the Machinarium Collectors Edition(PC DVD-ROM) from the high street store Game. It came with the two disks(game and music disks) and all the artwork etc, but it seems i probably only have the Mac version on my game DVD as it doesn't autoplay when in both my computers and on browsing the DVD i see no '.exe' type files anywhere or anything that can launch the game on PC. I suspect i've got one of the 'Mac only' versions i've seen talked about on the forums.
I really want this game, so rather than go for a shop return i would like to receive a working PC version of this game please
These are the details you requested above:
Proof of Purchase:
Shop address game bought from:
Game Stores Group LTD
64-66 Clarence Street,
Kingston-Upon-Thames,
Surrey
KT1 1NP
0871 594 0066(i guess the shops telephone number?)
Order details on receipt:
24/06/2010 13:58 (date+time of purchase) [code********* code**********](not sure about what these numbers are)
[code***************] PC MACHINARIUM 19.99
Address to post PC game too:
Mr Zak Gordon
[**********************]
[****************]
[****************]
London
U.K.
[****************]
([***************]Details editied out in this post - included in the actual email sent)
I look forward to hearing from you and hope this mistake wont put you off helping other interesting indie games like Machinarium get the retail shelf space they deserve.
Yours sincerely,
Zak Gordon.
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So are these guys still in business? Anyone currently getting any information back from them? It's getting close to me calling trading standards about them, but i'll try this forum first before making a personal visit to their company address to get what i've paid for.
Some kind of reply would be nice.
