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Author Topic: Purchased... Now how to download?  (Read 3763 times)
iestynapmwg
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« on: January 28, 2015, 11:16:59 pm »

I recently purchased this game through the Amazon app store. However, after that, I am unable to download the game on my phone! The only option is to deliver to my firetv, and it claims to not be compatible with my phone, while over on Google Play, the description quite clearly says it is, but won't let me download it! Help! Smiley
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Alex
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« Reply #1 on: January 29, 2015, 03:56:33 pm »


I'm not an Amazon.com support person but from what I can gather on this Amazon.com help page you have to install the "Amazon Appstore for Android" software on your phone before you can download games.

If you did that but still can't download Machinarium to your phone have a look at the video on this Amazon.com help page to see if you're missing some necessary step.

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iestynapmwg
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« Reply #2 on: February 02, 2015, 06:35:06 pm »

Oh, I have the Amazon Appstore on my phone. Amazon is telling me this game is not compatible, though, and so I don't have the option to download it. It shows up in my list of apps on the website, but it isn't listed in the app on my phone. My only option is to download it to a FireTV stick. But the Google Play Store says it IS compatible, and is giving me the option to purchase it a second time there.
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Alex
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« Reply #3 on: February 02, 2015, 07:49:40 pm »


If the Amazon store App is telling you that the game is not compatible with your phone... but it shows up in your list of apps on the website... then that's an Amazon.com issue and not something we can help you with on this forum.  You'll have to write to Amazon.com support and ask them what's going on.

Good luck! 
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iestynapmwg
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« Reply #4 on: February 04, 2015, 03:27:19 am »

Well, i checked with Amazon support... If you buy it through them, they will only make it available on Kindle or Fire TV. No idea why... but at least they refunded the purchase price. Shame, it looks like a fun game.
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Alex
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« Reply #5 on: February 04, 2015, 03:31:50 am »


Hay!  That's great that you got refunded by Amazon!!

Now you can buy it from GooglePlay.   Grin

« Last Edit: February 04, 2015, 03:51:01 am by Alex » Logged
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