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August 11, 2022, 06:57:47 pm

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Author Topic: Install Error  (Read 5472 times)
Agnes Kite
little rusty robot

Posts: 1

« on: June 13, 2016, 09:23:19 pm »

I installed Samorost 3 on 6/10/16 and was able to play it without any problems.  Then, on 6/12 I opened the game and it loaded at my last save and froze.  Norton Antivirus started running a scan and detected a Trojan.Gen.SMH file, which it promptly removed, and which crashed my game.  I tried uninstalling and reinstalling the game today.  Before the game even started, Norton detected the same file and removed it, preventing me from opening the game at all.  Has anyone had this issue, and/or know what file Norton is objecting to?  I'd love to override Norton's decision, but I'd at least like to know what the file is for before I do so.
Global Moderator
mayor robot
Posts: 665

« Reply #1 on: June 14, 2016, 09:09:11 am »

This is something you'll have to take up with the Amanita Design support staff.

Please use the Support request form you'll find within the "About" tab up there between "Games" and "Store".  Also, be sure to compose a more specific Subject description than just "Install Error".  A.D. support gets hundreds of emails a day; try to convey the seriousness of your problem in that Subject field so that they'll pay attention to you.

Good luck and PLEASE post a follow up when you get this sorted out.

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