Amanita Design forum

Greetings,

I pre-ordered Machinarium and kudos to Amanita Design for making such an anticipated title.  I was personally very excited over this game.  I have been up all night waiting for my email.  Not that anyone made a statement as to when this game was exactly going to be released for pre-orders, I just cannot wait on great titles sometimes.

Anywho, still no email. . . still no game.  If I would have just waited I could of payed 3 more dollars and been playing it right now OR I am sure someone has already pirated this game and I could download it for free (even better) and have been playing it right now!  Do you see where I am going?  I pre-ordered YOUR game from YOUR website.  Not to save 3 bucks and not even for your little pre-order pack. But, because I wanted to support you guys for your hard work, imagination, and dedication to bringing ME (the consumer) something that I am sure is one amazingly sweet game. (Kudos again!)

I read the forums.  I am no longer patient.  Long story short put your butts into gear!  This is bad business and makes Indie games look bad.  I do not care why it's taking so long nor do I care for posts asking me to be patient.  Bottom line pre-orders = priority.  And that should have been taken into account during this title's development.

Lesson learned, I am not an irate internet idiot that made a post on your forums to stir up bad vibes.  I am a loyal customer that wanted to give as much money to the developers as I possibly could.

What I am asking for:

1. A time-line that is acceptable.  The possibility of Saturday (previously posted) is unacceptable.
2. An apology for the wait.
3. And if the wait does go on until Saturday, some unreleased wallpapers (1920X1080 would be awesome) or something to show us loyal customers that our support is noticed.

I have all but thrown my support of major title development in the trash because of crap like this.  This could be Amanita Design's chance to show their loyalty to the people that support them.  Something this industry has always lacked.

Sincerely,

Barada Nels

I really agree, I pre-ordered in August, even got other people to buy straight from the website.  One only preordered last week and had his email this morning.  It feels a little bit unfair. 

What’s annoying is that the official response is to keep checking your spam settings, but in my case, as I’m sure in yours, when you paid for the preorder in full the mail didn’t have any problems coming through.   The spam response is such BS anyway, most of us are tech savvy enough to know how to set our spam filters or to check the spam folder for stuff like this.  We’re not stupid so don’t treat us as such.

I’m half tempted to cancel my pre-order and re-order it again, as I think that would be quicker.

I have to agree with Barada. It's extremely unfair that people who have not pre-ordered the game are receiving it before those who have. I still have to receive the link.

My last post seemed to glitch or was removed or I dunno . . . it was weird.

So to post again:

I will not go as far was canceling my pre-order unless the delay lasts until Saturday.  If so, I will still support this game, just not from this website.  Seeing as there are other sites that are apparently more equipped to deal with the demand of this game.  I have read about 30k/sec downs from our email links . . . whats up with that? We have to wait for our pre-orders, then once we get our email have to tread through abysmal down speeds?  Maybe I am being a bit nit-picky, but I know of a multitude of great hosts that could not only handle this demand with ease, but also do it with a small price tag.

And on the spam checking.  Most of us on this forum will have our filters set up to accept anything from Amanita.  This should be a non-issue.

But, on the topic at hand . . . still waiting . . . someone sent me a PM . . . I do not know if they got my reply . . . this site is acting weird.

Barada Nels

Says the person that got his email this morning...

TBH a sensible soultion would have been if they knew that it was going to take 2-3 days to get all the emails out they should have started sending them upto 3 days before release day.

Makes no difference to have the link. For past 5 hours all I got is just timeouts..

BEWARE THE 12PT BROWN TEXT OF DEATH!!!

Seriously bro? How old am I? Is that the best you could come up with?  Where in either of my post have I put any "Bad Things"?  I am speaking facts.  And the fact of the matter is there are some of us that are getting screwed.  Wait 24 hours?  Well, that is all fine and dandy except one little problem: Why should I wait 24 hours when Amanita has had my money, and drive-by buyers get it right now?

My best analogy is this:  Your standing in a long line at the burger place to get your burger.  You have waited long enough, you're ready to eat.  Then the management decides to allow the people just then walking in the door to walk right past you and get their burger first.  Would you be pissed?  Yes you would.

Now unless you have something intelligent to add to this discussion, I suggest you walk on . . . before someone takes your burger from you!  GEEERRRRRRRR!!!

LMAO

Barada

I had the email this morning when I woke up.  Clicked and still downloading after 3 hours (now at 96% completed).  This morning I had to install winter tires so most of the time was spent there.

Keep clicking I will give you my download slot!  ;-)

I have a better idea, I will play Machinarium in 2 minutes when download will be completed.   :P

Fair enough, as you have pointed out, you have your game and are getting ready to play . . . why did you even post here again?

Barada

I've preordered the game too, and I've NOT received the e-mail yet, but I agree TOTALLY with Rhialto: be patient guys!...

I really don't unterstand yours "anger" behaviour...for me is not a problem to wait for one day or more...

Something must be lost in translation here.  ""anger" behaviour"?  No one is mad here . . . not yet.  People are concerned because they payed their money and are having to wait, while others are getting the game immediately, without forking out their money early.  It's about fairness.  And right now, this release is not fair.  All I am asking for is:

#1. My game.
#2. An apology for the wait.
#3. A grievance package if the wait continues.

If I had #1 I would not need the other two.

If any of those things seem like ""anger" behaviour" to you then I feel you and I have a difference of opinion.  I am not angry . . . not yet.  I just want to play the game I payed for in advance.  What is so wrong with that?  And why should I wait any longer?  If you want to wait then fine.  That doesn't change the fact of the matter that you and I are both being done an injustice.

Barada

No one removed your post, Barada Nels.  Censorship is not practiced on this forum. ;-)   We've had some technical problems in the recent past (known issues have been detailed in the Forum glitches (http://machinarium.net/forum/index.php/topic,292.msg1162.html#msg1162) thread). 

Fair enough,

Forgive me, I did not mean to elude that it was deleted, it was just weird what happened.  That was the point that I was trying to get across.  I will check your technical problems thread.

Since an admin has decided to post: any word on a possibility of a (decent) timeline?  As I have stated earlier Saturday is unnacceptable. And if it does run into Saturday and some of us are forced to ask for a refund to get the game elsewhere is there a process set up for that or do I just put a stop payment on the card?  Any answers you have will be welcome!

Thanks,

Barada

Well said :)

So guess what . . . I GOT MY EMAIL!!!  Oh happy day! I open the email!  JOY JOY JOY!  I click on the link!  HAPPY HAPPY JOY JOY!  403 Forbidden . . . You have got to be kidding me.

Why in gods name am I getting a forbidden code?  I disabled my firewall and other defenses I have. You guys can see my real IP . . . uh what gives?  It is not timing out . . . I am forbidden . . . I want some answers ASAP!

Someone needs to get on the forum and explain this FUBAR situation to their customers.

Barada

I still don't :(

Im just going to just torrent it when i get home...  I've paid for it already so i don't see how there is any harm.

Plus i will probably get better d/l speeds by the sound of it   ::)

I am sure other customers will be following suit, if they do not get answers and fixes.  This release was worse than Halo 2 where I waited in line for 8 hours between what seemed like a pedophile and a hermaphrodite . . .

Sorry, Barada, I'm not an admin - just one of the mods.  The only admin here is JD himself and he's probably running around with his hair on fire at this very moment; trying to get all the pre-order download emails sent.

But I'd like to remind you - and everyone else that's feeling frustrated - what it literally means that Aminita Design is an "Indie" developer: there are only seven (7) people on the Amanita Design Team (http://machinarium.net/forum/index.php/topic,234.msg830.html#msg830) - most of whom are not even qualified nor involved in the actual emailing of pre-order download links.  (I think the only two that are probably on that are JD and David Oliva, the programmer... and maybe Captain Hook ;-).  Please take that into account as you await further news. 

And - just my opinion - maybe it would help lower your blood pressure if you stopped thinking of yourselves as "frustrated customers" and more like "anxious supporters"?    ;) ;D
You are *going* to get your download links!  JD is not - never was - nor is likely to ever become - someone that takes his fans and supporters for granted.

Understood,

I have been looking forward to this game for too long, is all.  I already have my email links but getting 403 Forbidden errors.  I emailed the support team or by your knowledge the support guy.  I will get the game one way or another.  I personally feel the Indie market is the final hope of hassle-free entertainment for this industry.  Oh well, once it gets bad all over I can always get a new hobby.  Maybe become a board game fanatic . . . or possibly a sport.  It is football season, after all.

Sincerely,

Barada Nels

This is the first time ever i buy a game.This is for various reasons: i like it, there is poetry and art in it, and it is made by a small team that seems to really deserve some support.

I dont mind at all about thechnical problems, after all it IS a small company and it is only a game.
If i cant play today i will tomorrow, and if others can get it faster good for them.
I am sure the team is doing their best.If it is not perfect it will be better next time...

BTW the burger analogy is wrong, allowing new customers to buy directly the game doesnt mean
mean they are taking anything from you. Unless what you need is just VIP consideration... ;D

Having the same problem now. It's taken me about 3 hours to download 35% of the game and the download has now just cut off. I've just tried to start the download link again and it's now saying forbidden.  ???

This is the first time I've ever got a game via download and it's just about put me off for life I think. What's going on ??

Guys, getting the E-Mail Link right now doesnt achieve much. Ive got it this morning, and still havent managed to grab even the Windows Client. Will try again this night.

To admins :
Posting in this forum is a real pain :writing don*t or can*t is impossible with the right sign  :P

You seem to have run into one of the known Forum glitches (http://machinarium.net/forum/index.php/topic,292.msg1223.html#msg1223).  Please read that topic for an explanation and help.

I'd like to check on something here, Fred.  Are you first typing your post in another program - like WORD or some other wordprocessor, and *then* copy/pasting into the forum or are you just typing directly in the "Post reply" space?

'Cause, if you're using some other program to type your text (or copying from another website that might have been typed that way) it's introducing special character codes for apostrophes and that is what's causing the glitches.  See for yourself, other people have been able to write "don't" and "can't" without having to use "*"s...   ;)

Have some understanding and patience you are getting ANGRY at the wrong people here even if the Game was released before 16th the same thing would have happened - Don't get ANGRY at Amanita Design get ANGRY at the LOW LIFE SCUM BAG who pre ordered the game and decided to post his/hers links on a forum for 100's or more LOW LIFE SCUM BAGS to steal the game and Overload Amanita servers - think for a minute how Amanita Design feels after 3 years of Brilliant work is RAPED in a Matter of Hours  >:(

I've sent an email to "support@amanitadesign.com" to explain my situation.
I can wait for the game, I'm not an excited kid without patience (am I sure?  ;D) and I give u guys all my support.
It's not important if u don't reply to my e-mail, just send me the download link...that is enough.
Amanita has done a great job with Machinarium and this success was not expected, i reckon.
You have to just keep informed the community

Thank you :)



EDIT: I've got now the link, the download speed is good (90 Kb/s), thank you guys.
I think they are working hard to fix this problem. See u later for first impressions :)

I now FINALLY have the game.  Which does me absolutely no good since I work for the next 4 days.  That is why I was expecting it on Friday.  Not everyone does the Mon-Fri shifts and I travel for my job.  So I will play it in about a week or so.  That is why I made such a fuss.

And my "BURGER ANALOGY" is correct.  I already payed and others were getting the game while I had to wait.  Pre-Orders = VIP consideration.  That is why people pre-order games.  Extra weapons, extra in-game money, EXTRA Hi-Res Images & Music!!!  Bottom line is YOUR WRONG!  But, I would not expect you to understand this: since this is your first time ever you buy a game.  A couple hundred blunders like this while you try to get a game your excited over will take it's toll on you.  Trust me.

I really do not care if it is a small company or not.  They made a great game and should have had the forethought to make the release smooth.  Remember this Amanita!  For Machinarium 2 get your release down to a science or I for one will not return.


First off . . . your the ONLY one that I can see that has shown ANY signs of anger on this thread . . . well I take that back Angry 12PT Brown Font Caps Text guy seemed a little perturbed.  But, he got his game and was fine.

Second . . . piracy is real and it happens.  Why get angry over it?  You cannot and will not stop it.  Although if pirates were using my badwidth to slow my game down I am mad.  REAL MAD.  MAD BECAUSE AMANITA DID NOTHING TO PREPARE FOR THIS!  Just joking I am not mad.  But seriously Amanita dropped the ball on this.  I do not pity them.  No IP restricted connections to their servers, no copy protection, and no consideration for their paying customers.  It is their OWN FAULT!

Third . . . you people need to read this thread for what it is.  No one is mad nor have they said they are mad.  We now have our games.  Amanita screwed us with their lack of preperation for this release.  BOTTOM LINE!  Anyone that says anything else is . . . well . . . an idiot!

Fourth . . . CLOSE THIS THREAD!  It is done and over with.  We have our games.  Although I wont be able to play for a week, but that is on me.   I may take it on the laptop and play 5 minutes here and there.  I hate doing that.  But oh well.  Such is life.

Sincerely,

Barada Nels

P.S.  ACTUALLY READ THIS THREAD BEFORE YOU POST THINGS ABOUT PEOPLE BEING MAD OR THE OTHERWISE.  THIS THREAD IS ABOUT SUPPORTERS THAT GOT SCREWED ON RELEASE . . . NOTHING MORE . . . quit reading into nothing!

This is why I bought my copy from a reliable source (Steam).

To the people who are justifying downloading the game from bittorrent because you have already bought it. You are neglecting the fact that by downloading the game, you are also helping to distribute it illegally to other pirates.

Don't do it.