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ABoretz
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« Reply #225 on: September 09, 2010, 09:15:05 pm » |
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I'm still waiting for a working copy. Exchanged emails with Jason. Promised a new copy. Nothing arrived.
How long has it been since Jason wrote to promise you a new copy? |
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Marco.drum
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« Reply #226 on: September 11, 2010, 04:47:49 pm » |
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Aboretx, the problem is that I ordere a copy one month ago...and nothing is arrived yet.........  do you think is a good choice to send an email also to Amanita and asking if they can reach (because maybe they can reach faster and better Mamba Games) them and asking why they do no reply to anyone? I'm tired to wait...and I'll not wait another month for sure  |
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ABoretz
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« Reply #227 on: September 13, 2010, 06:13:54 pm » |
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do you think is a good choice to send an email also to Amanita and asking if they can reach (because maybe they can reach faster and better Mamba Games) them and asking why they do no reply to anyone? I'm tired to wait...and I'll not wait another month for sure Hi Marco.drum Sorry, I understand your frustration, but I don't believe that anyone at Amanita can make Mamba respond quicker. Try using this link to send your complaint to Mamba: http://www.mamba-games.co.uk/contact-us-i-7.htmlGood luck and please write back to let us know when you get your disk. |
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Marco.drum
citizen robot
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« Reply #228 on: September 13, 2010, 07:37:42 pm » |
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Today I wrote them for the last time to all emails I could find...finally Jason reply me, apologizing for the delay (he said that they had an issue with their system a couple weeks ago) and telling me that he will send a copy very fast...and..."" I will also organize a free copy of another game as an apology.""..... LOL ! so let's see, I'll keep you posted. Thanks for helping me ABoretz, I really appreciate it  |
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TermingBoss
little robot
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« Reply #229 on: September 20, 2010, 01:24:45 pm » |
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I sent a new e-mail to Jason today, and I really hope that he will answer this time.
This is the third time I am trying to contact Mamba Games.
I will let you know how it goes...
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Marco.drum
citizen robot
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« Reply #230 on: September 20, 2010, 02:07:53 pm » |
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Today my copy of Machinarium arrived!!  |
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ABoretz
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« Reply #231 on: September 20, 2010, 06:01:38 pm » |
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Today my copy of Machinarium arrived!! Yay! And thanks for posting this news Marco.drum. I hope your story will assure all other persons with the same problem that Mamba can be trusted to make things right for everyone. BTW which was the better way to contact Jason; through the Mamba website ( http://www.mamba-games.co.uk/contact-us-i-7.html) or his direct email address ( machinarium@mamba-games.com)? |
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« Last Edit: September 20, 2010, 06:16:02 pm by ABoretz »
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Marco.drum
citizen robot
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« Reply #232 on: September 21, 2010, 12:49:18 am » |
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The only way I found to let them understand that I was trying to reach them since 3 weeks, was to send an email to every email I could find in the mamba games website...via the contact form, writing to the machinarium dedicated email, to the jason email, to the support email, everything xD they had an issue in mid august, so I think they lost some of their data. @TermingBoss: try to write to these emails: -jason@mamba-games.com-support@lm-global.net-machinarium@mamba-games.comjason and someone from the support email answer me the day after |
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TermingBoss
little robot
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« Reply #233 on: September 21, 2010, 09:44:15 pm » |
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Hello, Marco.drum! Thanks for posting the e-mail addresses. I sent an e-mail to jason@mamba-games.com yesterday, but I haven't got any reply yet. So now I will send e-mails to the other two addresses also. I will let you know how it goes. Regards, TermingBoss |
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« Last Edit: September 21, 2010, 09:47:14 pm by TermingBoss »
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TermingBoss
little robot
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« Reply #234 on: September 22, 2010, 11:53:36 am » |
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Hello! I just wanted to let you all know that I just got an e-mail from Lace Mamba Global. They told me that they will send me a new copy of the game ASAP. That is great news! I am really looking forward to play the game!  Thanks for your help, Marco.drum! The e-mail address I got the reply from, was this one: support@lm-global.net. So if anyone else has the same problem as I had (No PC-Version on the Collector's Edition), they should try to contact Mamba through that e-mail address. |
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TermingBoss
little robot
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« Reply #235 on: October 03, 2010, 02:22:01 am » |
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I received the package with the game from Lace Mamba Global today. Finally I can play this fantastic game! |
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ABoretz
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« Reply #236 on: October 03, 2010, 04:30:11 am » |
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I received the package with the game from Lace Mamba Global today. Finally I can play this fantastic game! Woo Hoo! Congrats!! We're here if you ever need any assistance.  |
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KYO
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« Reply #237 on: February 06, 2011, 10:28:19 pm » |
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I bought a Machinarium Collector's Edition on the Mamba Games Ltd website on 24th November. But my order still was not delivered. I live in Russia.
I sent them few emails. But no answer. Really don't know what to do...
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ABoretz
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« Reply #238 on: February 07, 2011, 07:36:02 am » |
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I bought a Machinarium Collector's Edition on the Mamba Games Ltd website on 24th November. But my order still was not delivered. I live in Russia. I sent them few emails. But no answer. Really don't know what to do...
Read through this thread and you'll find all the email addresses that will connect you to someone at Mamba staff that can help you. BTW, why didn't you just purchase the game from http://www.snowball.ru/machinarium/ which is based inside Russia rather than Mamba which is in the U.K.? |
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Mariya
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« Reply #239 on: February 07, 2011, 09:43:19 am » |
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KYO, наберитесь терпения ) мой Махинариум пришел в Челябинск через 1,5 месяца...  speaking of Snowball site, they use awful Ozon.ru service, that also ships VERY SLOW and in extremely bad state |
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